Our colleagues will collect the machine to be inspected at one of our branches.

If a product is found to be a manufacturing defect, Upekkha would repair and or replace with a new or refurbished spare parts at the discretion of Upekkha upon claim.

However, if the breakdown of a product is found to be caused by user negligence and or misuse, claims through the Upekkha Warranty Program will be invalid. If parts are found broken or damaged and needs replacement, our colleagues will then give a quote for the parts needed. Labour charges would not be included in the final total bill of payment.